But with a new online tool, Avista Utilities hopes finding out more about outages can be convenient.
On the Avista site, customers can now find out where outages are happening, how many people are affected and when the company might bring power back.
Avista officials said they have done a soft-launch of the site to check for glitches.
The site includes maps and an aerial view feature that allows you to zoom within blocks of anywhere in the region.
Avista's website: www.avistautilities.com
Click under the "Safety" link. Customers can also call Avista to report outage problems at (800) 227-9187.